Intercom Отзывы и информация о продукте

My issues was resolve very timely and I get to communicate faster and eassier to someone I need to talk to urgently regarding my issue.

When there is a high volume of inquiries the system will automatically lag and you will unable to close or send yoru message on time.

Issues regarding with the customer inquiries taht needs to be handles on time and urgently.

I like the most about intercom is the short cut key wherein you can easily reply and compose a message to the customer, especially the AI assistance to get an idea how you delivered your message into positive scritping.

I dislike about intercom is just that sometimes, it keeps loading and logging when having interaction with the customer and sometimes there are some delay and when receiving a message.

The problem I encoutered in intercom application is the manually typing the sentence you trying to compose. However, this concern has been resolved due to having AI assistance to wherein you can rephase your sentence into positive scripting.

We can create our own template. The shortcut guide can really help us familiarize ourselves with how to navigate the tools. There is also a conversation event that can help us know how long it takes for me to respond to the customer.

The thing that I don't like about intercom is the latency. Especially if there is a feature that needs to be updated and it can affect our response time to the customer, but aside from that, everything is fine.

It can help us address every customer's concern. It can be easy for them to attach a file or screenshot, and using intercom is fantastic. We are able to help with every customer concern in a timely manner.

The best thing about intercom is all of the features that you can use to interact with other people, You can easily manage chat using this tools, everything in the chat features was in intercom

The least helpful thing in intercom is issue types; some people like me are confused about what issue type to use when we fill out our customer's problem but the rest is better.

Customer service is one of the intercoms that helps solve problems, and by navigating these awesome tools, agents can be at ease. This benefits me by allowing me to work easily, navigate, and communicate with other people in a quick and easy process.

The most helpful part of using intercom is the macro's with which you assist the other person or the customer. You can easily navigate and help them as fast as you can

The leastThe least helpful part of intercom is when you assist the customer, whether they reach out via chat or email. Some customers reach out via email, and I, as an agent, directly contact them through chat. They received my recent chat through email, so they can't see my first chat where the resolution is provided.

Intercom is a platform you can use to communicate with other people. You can use intercom to solve the customer's problem right away when they reach out. for me as an agent, the benefit I gain is specifically the work that i will get paid for, which is reaching out other people given that they are far away and in another country

It's great to hear that you find Intercom easy to use since the macros were already provided and the directions are easy to access. With the features available, you can easily find what you need in order to make the most of the platform.

The application occasionally becomes unresponsive and the features are not updating in real time. That includes delays in showing and closing chats. However, it is still easy to access.

It is easy to assist the customer and can provide the accurate and correct resolution needed. To make them satisfied and happy with the help they needed. It is also easier to understand.

One of my favorite side on Intercom, is you can easily create your own personalize script/macros that can fasten your replies from your customer. If we try to compare it to other chat tools, Intercom is the best.

Well, to be honest there's a little bug. After you close the chat, it's still coming back on your bucket list, they should work it on and put so more improvement, but other than that Intercom It's still very good.

We usually handle refunds, payment extension and some payment issues with the customer. We have benifiting Intercom by providing us good communication tool with the customer and giving us a shortcurt to use some macros and AI tools.

Intercom is accessible and friendly-use. The macros are easy to find since the the system is well designed the information can be easily accessed and easy to understand.

The system sometimes hangs and there was a delay in showing and closing chats. Also, sometimes the macros does not show for few minutes, a disadvantage since there was a time limit.

It is to make the customers happy and satistied with the resolution provided. It benefits us since we are assisting the customer the conversation will flow smoothly.

I like intercom because it helps me a lot with my work and it helps me to provide fast and efficient assistance with customers that are having an issue with their orders.

Nothing. Everything with intercom helps me a lot. It helps me respond to the customer. provide efficient services, provide what the customer needs to know and what they need.

Provide service with the customer, provide information, what they need, what they request and what they need to know about the process and the status of their refund or status of payments

With its seamless customer communication, Intercom is impressive. Customer assistance is improved with real-time chat, automated messaging, and personalized interactions. The intuitive interface improves team communication, and thorough analytics provide information for ongoing development. For companies aiming to succeed in client engagement, Intercom is a game-changer.

The platform's extensive features and customization options may be overwhelming for some users, leading to a steeper learning curve. Also, relying too heavily on automated messaging can lead to a lack of personalization and potentially alienate customers.

Intercom addresses the challenges associated with customer communication, support, and engagement, ultimately helping businesses build stronger customer relationships and drive growth.

I really like this tool! As an agent who supports customers on a daily basis, it is very helpful and the interface is user-friendly. Convenient and easy to use!

I don't have anything that I dislike about using Intercom. It's a very good tool for customer support. Very smooth and convenient, so far there's nothing bad I can say about it.

The fact that intercom has automated responses at the beginning of the conversation, helps my customers narrow down their issues. Saves a lot of time for me and my customers!

It increase my potential and make me work a lot easier than other App or website. This intercom helps me with a lot of things. I talk to different customers without having a problem or error with intercom.

There's nothing I don't like with intercom. It's a very helpful tool. If there's something to improve, if it's other website to use for customer service and I advise them to do like how intercom works.

It allows me to respond so fast with the customer. It benefits my profile with the customer since I respond so fast without delay on this intercom and it helps me solve the slow response to customers.

I absolutely love the intercom! It is so convenient and makes communication with customers smooth and effortless. I highly recommend this tool for business purposes! I know my friends would benefit from it too.

I absolutely love using Intercom for its convenience in communication and combining it with other tools - it truly has made things so much easier! I couldn't be happier with it and can't think of a single downside.

We are delighted to be able to communicate to our customers using this easy-to-understand and navigate tool. It is a great help for us in the workplace! I will definitely recommend this to my friends.

Intercom is a fantastic platform for customer service teams, providing the ability to communicate with customers within the product, send automated messages, and keep customers' information organized. It also allows users to divide customers into different groups, designate team tasks, and keep track of them, making customer service processes more efficient and creating a more streamlined work environment.

I am beyond pleased with Intercom and all of its features. It truly makes a huge difference in my workflow, it's hard to find anything about it that I don't like. I am extremely appreciative of Intercom and all that it has to offer.

We are so excited to have Intercom as part of our customer service suite. This amazing tool allows us to provide our customers with swift, personalized support. Plus, with Intercom we can save time while giving our customers a great service experience. We are grateful to have this fantastic tool to help us serve our customers better than ever!

There are numerous things that I like best about Intercom. First is the user-friendly method and its overall composition. The graphic design is modern and easy on the eyes, with this, it helps every method convenient and as easy as rocket science.

It was close to perfect, but if there's one thing that I think would be an improvement in Intercom, it's the latency that I rarely encounter. Furthermore, it's also the access that is for full users only like the number of tickets you processed per day. I hope that access like that, would be eligible for all users/consultants.

There are numerous problems that have been solved by using Intercom. For the customers, I was able to respond to them on-time with correct, professional, and accurate grammar because of Intercom Digital Customer Service Bots, with this, customer concerns and feedback have been a satisfaction and motivation to do my work. Intercom solved problems that users are always encountering, and it is a big thanks to the engineering team who worked hard to make Intercom accessible.

Text expander and also more friendly feature

Nothing intercom is friendly and easy to use

Inctercom is our maint tool for chat messaging so we assist the customer in a timely manner by using this interface.

What I like best about Intercom is the interface of the tool which is very simple and user friendly. I also like that it allows us to use third-party software to make things a lot easier for us at work.

I can't think of anything I dislike about Intercom as I never had any issues using the tool so far. Although I encounter some latencies which also cause by external issues such as the Internet speed.

Intercom is indeed a big help in solving most of my work cases. It's very beneficial because it makes things easier for me in terms of answering and editing some statements. It is also good that it's allowing us to use some other tools aside from the tools the Intercm already has.

Intercom is user-friendly and highly dependable when it comes to communication with others. On Intercom, one has many possibilities available, such as sending a picture or a file.

There is nothing I do not like about the features of the Intercom, they are all functioning properly. This tool is performing great as expected! I'm glad it's meeting my needs.

Intercom provides customers with chatbot support that can quickly resolve any issue that may arise. Intercom offers external linkage and other resources that may aid customers in their queries.

It is a best companion for my progress or development as a Customer Service, from it's composition that it's convenient or user-friendly to its impact in a reference of what a atechnology should be. It is also best that there is numerous survey about it that will be a huge help.

Sometimes, it has unexpected latency but this is just a rare occurance. I still firmly believe that because of the survey's or analysis, the development of this will be infinite.

Intercom is solving numerous problems in my daily life as a customer service, first is the convenience and second are the suggestion bots that will make my chat fiendly and professional.

Navigating is easy with this tool and you won't have any confusion regarding the macros we're sending to our customers. All of them have been updated and are functioning properly. I've found this tool very time efficient

Wonderful! It's great to hear that your Intercom is working perfectly fine and is helping you with your daily routine at work. I'm glad that there's nothing I can say to improve it!

INTERCOM RESOLVING OUR CUSTOMER ISSUES BY PROVIDING A ACCURATE RESOLUTIONS TO OUR CUSTOMER. BENEFITS THAT I AM GETTING HERE IS THINKING LESS SINCE INTERCOME PROVIDING ALL.