LivePerson Отзывы и информация о продукте

Intuitiveness, Simple to use, Elegant design, easy to use.

I wish it could be a little cheaper and if we didn't have to pay for professional services to install it.

Customer engagement, driving sales, collaboration, increase inbound leads

It's very intuitive and easy to use. The best part is I didn't have to train anyone from sales on how to use it and we have inside sales team globally.

The user experience on other devices like smartphones tablets is not as great as it's through the web application.

To provide superlative and engaging user experience to the users coming to our site and looking for any sort for clarifications, that should help our business to get more inbound leads and achieve higher conversion.

The Liveperson platform is market leading, it's capability has enabled the business I work for to complete over 800k chats across Sales & Service each month with minimal effort

The tool is expensive, but functionality means it's good value

Reduce call and email volumes - calls have been significantly and email has now been close see as a channel due to Chat

It allows customer to keep moving forward with their order while still asking any questions they may have. Instead of the alternative which would be to call in and interrupt their online experience. Liveperson lets customers have immediate access to customer service representatives which in turn makes the customer feel more comfortable. It also allows for phone lines to not be as busy for questions that can be answered online by representatives.

I dislike that there are some browser inconsistencies with Safari and sometimes users on mobile devices cannot see the chat box. A lot of users these days are only using mobile devices for their internet experience and that is a downfall.

We solve problems of having real time help for our customers from early in the morning until late at night. Customers like that representatives are available instantly. Customers also prefer to not have to pick up the phone and call in and actually talk to someone. They can do all of their correspondence through the website and then they are all set.

Liveperson is a great, contiually evolving platform with flexibility to meet the needs of complicated finanicial institutions and friendly, capabile customer success support.

As with some established plaforms, some areas of the plaform are due for updating. In particular the reporting suite is somewhat slow and clumsy compared to other areas.

LivePerson has helped us increase on-site sales engagement. In addition the bots help us handle the customer service inquiries generated through these sales engagements and has helped us reduce inbound calls to our service center through these automated bot interactions.

Extremely user friendly, interface is simple and the features are neat.

Perhaps a bit more open to manage settings on the account as it has some restrictions according to the business line. The new left hand side menu.

Improving MCS tool as for Spanish language works but not at a 100%, as in Spanish language we need to see the context.

The LivePerson tool is very robust and has a lot of modern capabilities. I also love the support offered. Partnering with the team at LivePerson, and explaining our vision/roadmap, they are always extremely helpful in bringing our vision to life.

Concerning messaging in various languages, I wish LivePerson had the ability (out of the box) to not offer a specific language if there is no agent logged in that speaks that language. Also, if the tool had the ability to offer separate message thresholds for different channels. Example, the ability to set an agent 's profile to accept 4 web chats but only 1 SMS. There's only one threshold per agent.

We use LivePerson for all our messaging (webchat, SMS, WhatsApp, chatbots) - previously most of our contacts were phone and email. With all the messaging options that LivePerson offers, our contacts have shifted, and messaging accounts for most of our contacts. Messaging also has a higher CSAT rating than phone and email contacts. The LivePerson platform allows us to offer channels that customers want to use.

Social media integrations are amazing. Great product with great features Love the product; easy to use - from an agent perspective as well. The one-stop shop for multiple channels like Facebook, Twitter, apple business chat, google business messaging, etc is great

Nothing big to dislike, but the reporting can be a little nicer. Its a great product and it would be super nice if an email channel is also added to the product.

We use a live person for various messaging/chat channels. Amazingly beneficial for our agents and operations. Lot of great features in the product to use.

It is really helpful in case you have a large amount of contacts (both private messages and public comments) on your Company's social media channels. The chat also provides to customers with an easy and performing tool that allows them to be assisted from the Customer Care team. The wide choice of features and personalization offered makes Live Person a great tool.

There's no integration with Salesforce. It could be great to have an integration between social media and chat messaging and Salesforce. The insights are good but to be totally honest they could be better organized in a more user friendly way.

It is helping our customer care team to manage large amounts of customer contacts in a performing way. It is providing - through the chat - a good tool that allows the customer to be assisted in a fast an easy way.

I feel that with Conversational AI, they are at the leading edge with the services they provide.

Although there were issues with difficult representatives early on, over the last few years they have become a very important partner.

We are capturing a Users issues and solving them at the point they occur on the website. LivePerson services keep the User engaged and secure that they are progressing along the correct path.

The best part is the team there, the support offered, etc.

The technology is probably slightly light in terms of updates.

Allowing us to QUICKLY connect to customers and solve their needs without a lag.

Its easy to use. I liked the idea from the beginning that it can be smart and learns itself when appropriately filled. The backend is also simple compared to others.

In the first variant, the creation of contextual dialogs or the possibilities in doing so were not as functional or good as expected. This is better now.

We have a lot of different information on the website and often long texts. All of it can be relevant for passengers and customers. The bot helps us to provide accurate and precise information on specific topics.

Our experience is based on about 2 years of cooperation with e-bot7. Already during onboarding it became clear to us that e-bot7 wants to solve our business pain points to take our customer service to the next level. This is reflected in the following aspects: -First-class and competent support -The proactive approach to understand our customer service business and thus find further use cases -Powerful and innovative Conversational AI solution

I would say the platform is already intuitive, however additional tutorials in different languages would be useful.

A few weeks after the go-live the average customer waiting time decreased significantly. Through our first use case, we have already achieved a ~60% automation rate, which results in lower costs as well as the opportunity for the human agents to work on more challenging tasks.

Big shoutout to e-bot7 - so far we are very satisfied with the vendor after we worked with two others. We did not renew with the previous vendor because we found out that e-bot7 offers better features (e.g., additional integrations that we found useful). Furthermore, besides the great support, the nice UI as well as the intuitive platform is worth mentioning, which makes working with the solution a fun experience.

Automated analyses regarding the frequency of sent responses would be nice in order to further improve the conversations.

Reduction of average handling time; automation of majority of customer requests which in turn relieves our customer support agents; 24/7 availability; improved customer satisfaction through immediate, first-class support; perceived as innovative by our customers.

The intuitive platform allows building conversational flows without requiring training. Short and simple onboarding. Support whenever needed. Can recommend without any doubt!

Additional features that prove helpful do not come with the basic package. You need to evaluate thoroughly which package to choose.

We are now able to provide 24/7 customer service allowing our customer to self service whenever they want. Through automating ~60% of our requests, we have seen a significant reduction in the number of calls which results into reduced costs.

e-bot7's solution proves to be strong for our business. What we like best is the automation of recurring requests without the need for human assistance. The hybrid solution, however, allows the agents to take over in case of complex requests. Also, the platform is super easy to use and there are plenty of options available in the conversational flow editor to make to give the conversation with the virtual assistant a human touch.

The reporting seems a little limited, we would like to have more options in terms of customization.

-Significant decrease of the number of e-mails and phone calls -24/7 availability -Reduction of customer waiting time by about 55% -Improved customer satisfaction

Seems like it's the customer service solution of tomorrow that is taking the customer experience to a whole new level. Very intuitive platform making flow creation and editing super easy. AI backed by strong natural language processing and machine learning - it's our customers' preferred touchpoint to have their requests resolved. Also, very helpful statistics to learn about our customers even more. Absolutely happy!

Some great features and add-ons are not included in the basic package.

With e-bot7 we are now able to provide superb customer service around the clock. Our customers can self-service anytime, reducing the number of phone calls we receive which, in turn, saves us costs.

Powerful platform to build the virtual assistant - you can tell right away that a lot of work went into this with all the great flow creation features. Integrations into major systems, works fine for us. We researched extensively before choosing e-bot7 and the last months have proven that e-bot7 has the most advanced Conversational AI solution, compared to the competition. It's a must-have for customer-centric organizations.

You need to think carefully about which package you choose, as additional features may not be ultimately beneficial to your organization, relative to costs.

24/7 availability and ~60% reduction in average handling time. Besides, increased customer satisfaction and additional insights into customers' problems which allows us to be more innovative in terms of servicing.

e-bot7 has a plan of how the customer service communication of tomorrow should look like - this is reflected in their software with all its useful features. At least since our customers told us that they like the virtual assistant a lot, we know that we are with the right vendor. The customer support from e-bot7 is also first class, they make sure we get the maximum out of our use cases.

There is nothing we dislike so far. In case of minor issues or bugs we got instant support.

The solution helps us resolve requests from a large percentage of customers without the need to expend additional resources. The average waiting time has already decreased by about 63% after three months.

-Customer Success team being both very supportive and attentive -Quick and easy set-up of the chatbot -Good exchange with additional use cases that are being evaluated -Smooth integration into our system

There is currently nothing to complain about. We are happy.

We finally managed to improve our customer retention: Additional support channel, providing customers with fast responses and support around the clock.