Smartsupp Отзывы и информация о продукте

Ich bin absolut begeistert von Smartsupp! Als jemand, der viel Zeit online verbringt und oft mit Kunden und Geschäftspartnern kommuniziert, ist Smartsupp ein wahrer Gamechanger. Die Bedienung des Programms ist äußerst einfach und benutzerfreundlich, so dass ich im Handumdrehen mit dem Chatten beginnen konnte. Die Verbindung zu meinen Kunden ist schnell und zuverlässig, und ich kann ganz einfach Nachrichten senden und empfangen. Was mir besonders an Smartsupp gefällt, ist die Möglichkeit, den Chat auf meine individuellen Bedürfnisse anzupassen. Ich kann den Chat-Verlauf speichern, meine eigene Begrüßungsnachricht erstellen und sogar den Chat auf meinem Handy empfangen. So kann ich immer auf dem Laufenden bleiben und sofort auf Kundenanfragen reagieren, egal wo ich gerade bin. Auch der Kundensupport von Smartsupp ist ausgezeichnet. Bei Fragen oder Problemen konnte ich mich immer auf schnelle und kompetente Unterstützung verlassen. Ich habe das Gefühl, dass ich mit Smartsupp nicht nur ein großartiges Chatprogramm gefunden habe, sondern auch ein Unternehmen, das wirklich hinter seinem Produkt steht und sich um seine Kunden kümmert. Insgesamt bin ich mit Smartsupp rundum zufrieden. Es hat meine Erwartungen übertroffen und meine Arbeit als Online-Unternehmer erheblich vereinfacht. Ich würde Smartsupp jedem empfehlen, der eine zuverlässige und benutzerfreundliche Chat-Lösung sucht.

Rundum sehr zufrieden, es gibt keine Verbesserungsvorschläge

Einfache Einbindung in die Website, dank des Chatbots wird der erste Kundenkontakt abgefedert und durch die App kann ich jederzeit auf Kundenwünsche eingehen

El tema de los videos y el chat en directo.

Mas personalización. Nos gustaria poder personalizar más los colores, como sale el chat ,etc.

Estamos probando Smartsupp para ver si podemos conseguir contacto directo con el cliente.

The most helpful thing is a possibility to navigate clients to the most appropriate products which they are looking for. I can send them a link to a product which I recommend. The advantage is the preview of what customers are looking for on the website.

The only thing that should be improved is a lower subscription in the first months. Users who start their adventure with e-commerce in the first months need financial relief before the sale allows for financial liquidity.

One of the problems that we managed to solve was the situation that the online store was visible, but the sale was not yet launched. Thanks to the contact with the client, I managed to keep him and when the store started operating, this client was already mine.

SImple to use, simple to add to your website too. I also like the KPI data that is automatically generated, excellent.

I haven't really had a chance to see its faults yet so cant really comment.

Well it allows me to connect with first time users of our website if they would like to get in touch. Easier and faster than an email and it gets straight to me.

it helps me to review what users are looking at on my page and with this I can improve views where I would like users to stop more. Live chat is also great, because I can communicate with customers in real time.

I would like to look back at the users who have met on my website and filter by those users who have been to my page several times, so that I can see when they stopped when they visited my page.

it helps me determine if the users even read the texts I wrote and stop on the nba page where I intended, and it also helps me with live conversations with users, which is very useful for me.

very intuitiv and helpfull. You can use it as a one person business and scale it up.

the is nothing special about it that cam to my mind that is not good.

give support as people get on the site and give them better understanding and leed them to buying the right thing

simplicity to install also within a custom website

nothing special to dislike, the support is fast and effective

fast connect with new customers that want initial support but also for old customers that want fast and immediate support

Unlimited chatbots, great use for multi-language websites and eshops.

Actually nothing. All working fine and we are happy working with this app.

Facilitating time and energy.It works better than Smartsupp's previous competitors.

Very easy to use and to program on the website back-office. Offers many options to personalize the design, chatbot, instant messaging for the whole team or personal shortcuts. Very useful to answer customers promptly and being able to chat with many customers at the same time. Mobile app works very well and is full feature. You also see who is online on your website and you are able to initiate the chat with them to help the customers to find what they are looking for. Improves sales by being available immediately for questions and clients better like to chat than call. It's a must on a website!

The only thing I don't like is you need to subscribe to the most expensive package just to get the opening hours option. That makes our employees always available to chat even when we're closed if they forgot to logout of Smartsupp on their phone or desktop.

Nowadays, people don't want to call or write an email and wait for an answer. They want instant access to the company and client service and they want to order right away. Smartsupp offers that possibility with the live chat.

Video service. And aldo chat bot. Automatic messges

We using multilanguage chat bot. Why just one language possible to choose in chat box?

Comunicacion with customers.