Zoho SalesIQ Отзывы и информация о продукте

We have been using SalesIQ for almost 2 years now and we are still very satisfied with the service it has provided us. (especially for the price!) The support is always available if we have issues or need help setting something up. It is nice how SalesIQ integrates with the CRM so we can push our leads easily into it. SalesIQ is a solid tool for your online chat needs. I would definitely recommend this to anyone looking for an online chat solution.

Sometimes the data from Sales IQ is pushed into the CRM with the slightly wrong mapping. For example, the first name/last name don't get properly placed into the CRM which then causes some issues with outbound emails using those mapped fields.

Being able to answer customer inquiries right on the spot. Engaging our audience more effectively and providing our customers with more ways to engage with us.

It allows you to follow the visits of your website, the IP address and the route they're following... and everything on real time!!! It helps me a lot in order to better deal with potential customers and turn simple visitors into real customers (the chat feature is excellent for that).

The chat usability could be improved allowing simultaneous chat visible on the screen without clicking from one to another, but the rest is really good.

I'm better managing questions from visitors, planning agendas for my commercials' interviews, understanding the way the visitors deal with forms (go ahead or go out from those forms), improving my ability to turn visits into sales.

The live visitor tracking map is awesome for real time customer support and analytics. Also the ability to link visitor visit information back to Zoho is very powerful for gaining insight into what lead to a sell.

The visitor history log can not be sorted by visit date. For example I would like to be able to sort the log so I can instantly see the most recent visits and then graphing number of visits by date would be nice.

Before Zoho SalesIQ I had no way of monitoring website traffic live. I always had to collect data and review reports to see visitor information. Now I can monitor my site traffic live which gives me a lot of insight into my customers.

I'd try zoho in around 10 websites and the result was a great experience end-to-end, from the setup to the usability for the chat reps.

I would say that the availability of a mobile app version as the others Zoho products

Visibility of areas to improve in the website based on the website analitycs, and increasing channel of communication with website visitors (clients, employees and partners)

Zoho SalesIQ is a pretty handy set of tools that really help in managing online interactivity. I use the Visitor History to assess email promotions. This is a great tool as it shows you not only where the visitor is from, but all the pages the visitor clicked on - an important tool in determining the effectiveness of a web page.

I have to say that the filtering of SalesIQ could be a bit more streamlined and more intuitive. It's not bad, it's just a little confusing at first. I do wish that Visitor Actions showed how long the visitor stayed on the webpage as well as the path they visitor took while on the website.

The biggest problem solved was to see the reaction of email campaigns, generated in Zoho Campaigns. The Lead Score really helps me determine who I should pursue with followup email and phone calls. Saves a lot of time and help point me in the direction of solid leads. I can see how the other modules such as Chat History and Reports, could really be a real benefit to other business.

The integration between all of the Zoho ecosystem, allowing us to get rich information about prospects, and their relationship with our online campaigns and marketing strategies.

The technical support sometimes is not that great... as we have needed several contacts in order to solve simple questions or inquiries.

We are currently experimenting with a new marketing campaign involving a bigger budget in AdWords and Analytics, thus allowing us to use SalesIQ to know exactly where are our new leads and potential customers coming from. Also, when we give support to our customers now we can log all the information for later review and a better assistance in case the issue is present again.

Historial excelente, buena integración con CRM y Zoho support, ubicacion geogradica del usuario, Informes completos, oportunidad de crear mensjaes automaticos, es una excelente opcion para asistencia comercial y de soporte tecnico, es una gran herramienta en nuestra empresa www.colombiawebs.com

Es difícil recuperar los chats perdidos, de resto todo es excelente

Asistencia comercial Asistencia de Facturacion Ventas Soporte Tecnico

First I would tell about the product which is perfect fit for the business and integration is so easy with lots of documents and directions how to use it for any business. And coming to the support of sales team done a great job. I feel comfortable to gather information what I exactly needed.

Sometime when I enquired about technical terms what this is about, I suggest Zoho to have a technical person to connect immediately to solve the issue instead of sales team person to interact to backend and then come-up with info that may not be customer's requirement. It may delay the development process for the customers.

I'm dealing with bunch of user informations and I felt Zoho modules is a perfect option to maintain the information.

I love the way I can track visitor's footprints.

I would love to have better integration to Zoho CRM

Identifying visitors to our web sites

Able to help our customer in real-time and give them the best support possible

We are very pleased with all the features.

Quick response times, able to better see how our social media is driving customers to our website.