Zowie Отзывы и информация о продукте

Collects messages from all channels, No need to use other services

Questions and answers keep coming back to customers

I connected with a lot of people on Facebook

The cooperation with the Zowie team is simply great. Setting up our chatbot was super easy, went quite quickly and we were able to integrate the chatbot on our website and go live after a short time. No matter what question we had, the team was there to help and advise us. After just a few days, we could see how well the chatbot worked. Our customers got answers to their questions super fast -> 24/7, a service we couldn't offer our customers before. We are happy to recommend Zowie and would start working with them again for sure.

For the moment, there is no point that we would consider bad. It's just a pity that the chatbot might sometimes add learning phrases to wrong automations. But we will find a solution for this as well.

Fast response to customer enquiries and fast transmission of information 24/7! Absolutely top. We ship our products worldwide. Therefore, requests also came in outside our business hours. A great service for our customers, so no one has to wait for a quick answer.

Okay, so we can talk about everything - about our new process and automations at any time. They try to implement all our ideas and help to deploy them. I feel like we can talk with them, hmm like friends and "by the way" working on our system - increase the effectiveness of our activities!

Sometimes, it's hart to naviget on the platform. I have to check many position to find the good one.

PROVIDE NEW AUTOMATISATION, integration with other platforms, branding

Very good contact with the team. Improving processes. Many possibilities o impotent ideas. They solve problems quickly answer questions. There is a nice and relaxed atmosphere at the meetings.

It's really hard to navigate on their app.

It helps us with faster responding to every message that is sent to us and also improves our reaction time.

Zowie is user-friendly, whole integration was fast and we saw results almost immediately. Zowie was easy to get started with, and their fantastic team supported us the entire time. Thanks to Zowie, we managed to automate 42% of our chat requests within a couple of weeks.

We are working together for more than six months now, and there were no issues or anything bad so far.

The biggest benefit is using one tool (one chatbot) for several languages. Thanks to Zowie, our internal team doesn't have to deal with repetitive questions.

Zowie works seamlessly with Messenger !!

The price is a bit high, but at the end of the day, you are saving

We can grow faster because Zowie takes care of our customers' questions

The biggest upside is that you don't have to spend a lot of time on implementation and later on managing the bot - it's really fast and simple! Let's not forget about excellent customer service from the Zowie team!

I'm a bit sad that they are not yet automating incoming emails - that would be really helpfull for my organisation.

Zowie managed to solve our biggest problem: handling a huge increase of traffic on our customer service channels, which we couldn't manage with our currrent team. What's more, our team can focus on more meaningful conversations with the customers as Zowie answers to repetitive questions.

We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!

Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.

Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.

Zowie is a technology company that is constantly growing. They are ambitious and never stop developing. We use their chatbot and livechat tool and these are great tools. Very intuitive and easy to learn and use - yet very complex. They offered me functionalities that other companies haven't at this moment in their products. Zowie stands out for flexibility. With many queues, we can adapt to our customers. Chatbot handles first contact, consultants do the rest and forward conversations to the other queues.

I suppose we are the most advanced of Zowie's customers if we talk about a Livechat solution. Therefore we got plenty of demand in space of analytics. Some things weren't perfect at the start of cooperation and required the introduction of new features.

Zowie automates a large part of our customers' contact on chat, which leads to savings. In addition, the chatbot forwards the discussions to the relevant groups of consultants which helps us with contact routing. Zowie also has a very complex analytics section in their platform which is needed in managing work with customers on a big scale.

As Cristopher Hitchens once said; "A good day is one where I can not just read a book, but write a review of it", today I can say that an efficient way to communicate and entertain your customers is to give them the best answer, in a good and interesting way and in the shortest period of time. Zowie chatbot empowers us mostly like any other chatbot, but Zowie is very easy to set up, the use is simple, and it can do wonders while you have fun. Also, the most important thign when you work on this platform, is actually working with the people from Zowie - they are always her, giving examples and support, education and ideas all the way your journey through chatbot challenges.

Lots of things that can do and sometimes you just need very simple solution. Also, there are some features in implenetation to facebook messenger that could be more sophisticated.

Mostly it's communication through campaigns and drive to hairsalons through maps, but in the future it will be much, much more.